Jobs have evolved, HR has evolved and the world generally is evolving. Change is something that is constant and we must all endeavor to ensure that we are up-to-date with trends in other for us to thrive in our job search or career aspirations.
CV/ Resume contents have moved from story telling to ''contents''. By ''contents'' I meant substance.
Figures and results of who you are, what you have achieved and what you are able to do.
Meetings and general office discussions are now dependent on data and figures rather than words.
Having this perspective would help you generally so when next you are applying for a customer service role, let it look like something below:
REMEMBER, ALWAYS QUANTIFY YOUR ACHIEVEMENTS
Read How To Write A Winning Resume Generally Here: http://www.hrtechnique.com/2016/08/how-to-write-winning-resume.html
Plot 2, Maryland Crescent, Maryland | +23480679650** | firstname.lastname@example.org | Social Media URL
Call Center Pro with Inbound & Outbound Experience
Sales | Customer Service | Social Media
Customer-centric (English-Spanish), call center representative with a history of top-ranked production in inbound and outbound call centers.
Call Center Operations
Inbound & Outbound Call Handling
Complaint Handling & Issue Resolution
Telephone Sales & Customer Support
Customer Service Excellence
Data Entry and Database Administration
ABC company | Lagos, Nigeria
Call Center Representative 2014 to 2017
Award: Top performer and revenue-generator. Consistently ranked best in company-wide issue resolution.
Client Services: Negotiate with clients to resolve account delinquencies, earning client trust while maintaining company loyalty and continually achieved 90%+ quality assurance
Team Development: Mentored associates and new intakes on a one-on-one basis to review KPIs and account results.
Process Improvement: Created a simplified checklist for monitoring daily and weekly collections that helped increase team production results by up to 15%. Also developed a simple weekly reports to help teams recap weekly progress and bottlenecks.
University Degree (2:2), XYZ University | Sapele, Lagos.
CRM; Salesforce.com; Zendesk; MS Office; chat/ IM systems.